Service Agreement

1. Dazzling Streaks Events Requirements
  • Dazzling Streaks Events' ability to perform services depends on adequate access to the venue for setup and teardown. Clients will be informed of our requirements during design discussions, and it is the client's responsibility to ensure the venue can accommodate these needs.
  • If the decoration window is reduced after the final quote agreement, resulting in a shorter setup time than planned, additional labor fees may apply. We do not undertake events with a setup time less than 2 hours.
2. Payment Terms
  • Final payment is due 10 days before the event. Our warehouse will not dispatch the truck until full payment of the invoice is received before the start of the setup.
  • Any rental items expected to be delivered and picked up within a shorter time window than the standard 8-hour delivery and pickup window may incur an extra charge.
3. Property and Responsibility
  • All hired goods, except fresh flowers, remain the property of Dazzling Streaks Events. Clients may not retain any décor items except for custom-made items like posters, photo prints, and flower garlands.
  • During the hire period, the client is solely responsible for the condition of the hired goods. If items are returned damaged, broken, or missing, the client will be charged five times the rental cost of the associated item.
4. Damage and Liability
  • Dazzling Streaks Events' decision regarding losses/damages of hired goods will be final. Payment for any damaged item will be invoiced within 48 hours of the event's end and must be paid within 24 hours.
  • Notwithstanding anything to the contrary herein (1) Dazzling Streaks Events’ maximum liability under this Service Agreement shall be limited to the fees paid by the client for the services at issue; and (2) Dazzling Streaks Events shall not be liable under this Service Agreement for any lost profits or any kind of indirect, penal or consequential loss or damage under any circumstance whatsoever, including but not limited to, our negligence.
5. Changes, Cancellations, and Deposits
  • Changes or cancellations in design or rental of décor will not be entertained at the last minute. Deposits are non-refundable, but in case of postponement, the deposit and any amount paid will be moved to the new date.
  • Cancellations with less than 72 hours' notice carry a 100% penalty. Items purchased or manufactured especially for the client, once in production, will not be refunded.
6. Alternative Designs and Creative Freedom
  • We reserve the right to supply appropriate alternatives where necessary. Minor changes in the design are inevitable, and the client agrees to give us creative freedom. We will not be held responsible for these changes.
7. Rental Items Usage and Last-Minute Bookings
  • Once the rented goods are brought to the event location on the event date, full payment is required, even if the client chooses not to use the goods.
  • For last-minute bookings (less than 1 week notice), the full amount is required upfront. Only cash, credit card, or direct bank deposit will be accepted.