Dazzling Streaks Events Terms and Conditions
1. Dazzling Streaks Events ability to perform our services depends on us having adequate access to the venue prior to event for dressing and after for removal. We shall endeavor to inform you of our requirements no later than 3 weeks before event and it will be your responsibility to ensure that the venue is able to accommodate our requirements.
2. We will make every effort to deliver, set up and teardown at the times requested by the client; delivery of rental items assume a 8 hr. delivery and pickup window. If rental items delivery and pickup is expected to be done in a shorter time window, they carry an extra charge.
3. All hired goods remain the property of Dazzling Streaks Events. Client may not retain any of the décor with the exception of items that were custom made for them like posters , photo prints and flower garlands.
4. During the period of hire, the hirer is solely responsible for the hired goods . The client needs to make sure that all goods are returned in the same condition that they were received in. If items are found damaged or broken or missing, the client will have to pay 5 times the rental cost of the associated item.
5. Hired décor goods will be counted and checked when they are collected and our decision as to losses/damages will be final . Payment for any damaged item will be invoiced within 48 hrs. of the end of the event and will be need to be paid within 24hrs.
6. Dazzling Streaks Events shall not be responsible for any injury or damage to persons or property arising from the use of any equipment purchased or hired. Dazzling Streaks Events shall in no circumstances be liable for any direct, indirect or consequential loss, damage or extra costs incurred caused by its negligence or other default in the performance of its duties.
7. Changes or cancellations in design or rental of the décor will not be entertained at the last minute. If changes are requested within reasonable time frame to procure different items , we will do out very best to satisfy your needs however do not guarantee it.
8. Deposits are non-refundable. Incase of postponement the deposit and any amount paid will be moved to the new date. In case of cancellation at any point, a $500 service fee will be retained and any other payment that had been made will be refunded. Cancellations with less than 72 hours notice carry a 50% penalty. Any items purchased or manufactured especially for the client will be charged in full once purchased/production has begun and carry no refunds.
9. We will endeavor to supply specific items and décor designs requested, however we reserve the right to use our discretion to supply an appropriate alternative where necessary
10. We will strive our best to deliver the designs promised. However, the client should understand that minor changes are inevitable example, change of fabric, different colored balloons, change of arrangement etc… Dazzling Streaks Events will not be held responsible in any monetary or non-monetary way for these changes.
11. Client needs to make sure we get ample time to decorate the venue. If the decoration window is reduced after the final quote agreement, client has to understand that Dazzling Streaks Events has to employ more people to get the job done in a shorter duration than originally panned. This will result in labor fees increasing.
12. Once the rented goods are brought to the location on the event date, regardless of whether the client uses the goods or not, payment is required in full for the item. If the client decides not to use something, no refund will be issued for the item to the cost associated with the item cannot be removed from the final price.
13. If your booking is a last minute request(that is booking is done less than 1 week notice), the full amount is needed upfront inorder for the date to be blocked. Only cash or direct bank deposit or personal check will be accepted. You will be processed as a "rush order" and we will strive our best to accommodate all your needs.
2. We will make every effort to deliver, set up and teardown at the times requested by the client; delivery of rental items assume a 8 hr. delivery and pickup window. If rental items delivery and pickup is expected to be done in a shorter time window, they carry an extra charge.
3. All hired goods remain the property of Dazzling Streaks Events. Client may not retain any of the décor with the exception of items that were custom made for them like posters , photo prints and flower garlands.
4. During the period of hire, the hirer is solely responsible for the hired goods . The client needs to make sure that all goods are returned in the same condition that they were received in. If items are found damaged or broken or missing, the client will have to pay 5 times the rental cost of the associated item.
5. Hired décor goods will be counted and checked when they are collected and our decision as to losses/damages will be final . Payment for any damaged item will be invoiced within 48 hrs. of the end of the event and will be need to be paid within 24hrs.
6. Dazzling Streaks Events shall not be responsible for any injury or damage to persons or property arising from the use of any equipment purchased or hired. Dazzling Streaks Events shall in no circumstances be liable for any direct, indirect or consequential loss, damage or extra costs incurred caused by its negligence or other default in the performance of its duties.
7. Changes or cancellations in design or rental of the décor will not be entertained at the last minute. If changes are requested within reasonable time frame to procure different items , we will do out very best to satisfy your needs however do not guarantee it.
8. Deposits are non-refundable. Incase of postponement the deposit and any amount paid will be moved to the new date. In case of cancellation at any point, a $500 service fee will be retained and any other payment that had been made will be refunded. Cancellations with less than 72 hours notice carry a 50% penalty. Any items purchased or manufactured especially for the client will be charged in full once purchased/production has begun and carry no refunds.
9. We will endeavor to supply specific items and décor designs requested, however we reserve the right to use our discretion to supply an appropriate alternative where necessary
10. We will strive our best to deliver the designs promised. However, the client should understand that minor changes are inevitable example, change of fabric, different colored balloons, change of arrangement etc… Dazzling Streaks Events will not be held responsible in any monetary or non-monetary way for these changes.
11. Client needs to make sure we get ample time to decorate the venue. If the decoration window is reduced after the final quote agreement, client has to understand that Dazzling Streaks Events has to employ more people to get the job done in a shorter duration than originally panned. This will result in labor fees increasing.
12. Once the rented goods are brought to the location on the event date, regardless of whether the client uses the goods or not, payment is required in full for the item. If the client decides not to use something, no refund will be issued for the item to the cost associated with the item cannot be removed from the final price.
13. If your booking is a last minute request(that is booking is done less than 1 week notice), the full amount is needed upfront inorder for the date to be blocked. Only cash or direct bank deposit or personal check will be accepted. You will be processed as a "rush order" and we will strive our best to accommodate all your needs.